Frequently asked questions

Plan Management is one of three ways to manage the funding in your NDIS plan (the others being NDIA-managed and self-managed). A Plan Manager handles the financial administration: paying provider invoices, tracking your budgets, and reporting back to you, while you keep full choice over which providers you use.

No. The fee, set in line with current NDIS Pricing Arrangements, is paid automatically from the Improved Life Choices (Choice and Control) budget in your NDIS plan, which is funding the NDIA specifically includes to pay for this service. You are not personally billed, and it doesn't reduce your other support budgets.

Yes. With plan management, you can use both NDIS-registered and unregistered providers, as long as unregistered providers hold a valid ABN. This is one of the main advantages of plan management over NDIA-managed funding, which restricts you to registered providers only.

You give them written notice to end your service agreement with them (check their agreement for the required notice period, ours is 14 days). They should process any outstanding invoices and provide a Final Statement. See our switching guide for the full walkthrough.

We target processing valid invoices within 3 business days of the relevant NDIS funds being received.

Yes. Once you're set up, you get secure access to an online portal showing your available funding, recent claims, and budget usage in real time, from your phone or computer, in addition to your monthly statement.

Yes. We apply the Australian Government's Essential Eight cyber security strategies, mandatory multi-factor authentication on all financial portals, and encrypted cloud storage for your information.

Complete our intake form with your NDIS plan details. Our team manually reviews every submission and follows up to complete your Service Agreement. We don't create instant automated accounts.

That's fine. Plan management and support coordination are separate, complementary supports. We're happy to work directly with your support coordinator to keep things running smoothly, and can loop them into invoice processing and budget updates with your consent.

Contact us first at admin@clearfundsmanager.com.au and we'll do our best to resolve it directly. If you're not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544.

We operate under NDIS Registration Group 0127 – Plan Management. Our NDIS Provider ID is currently pending approval. We'll update this page once it's confirmed. We're happy to discuss our current registration status directly if you have questions.